Managing a property successfully requires more than just meeting basic expectations. It’s about refining the smaller details that set apart good managers from truly exceptional ones. While many managers can handle the essentials, it’s the ones who invest an extra 10% effort that elevate a property’s standards to an extraordinary level. Here’s how to identify, support, and retain managers who can make your property stand out.
The Fine Line Between Good and Great
The distinction between a competent manager and an outstanding one often boils down to attention to detail. A meticulously maintained property, free of litter and weeds, reflects a manager’s dedication to going beyond the basics. Small oversights, such as an unattended piece of trash, can detract from an otherwise well-run property. Great managers recognize that these details matter and work tirelessly to maintain an immaculate environment.
Spotting Talent Early
Exceptional managers often exhibit traits that are easy to recognize. One effective method for identifying potential managers is observing how they maintain their own homes and yards. A well-kept property is often a reflection of personal habits. Over decades of experience, it has become clear that individuals who take pride in their own spaces are more likely to replicate that standard across the properties they manage.
Providing Clear Direction
Even the most talented managers require guidance to thrive. A well-defined framework ensures that expectations are understood and met. Regular communication, such as weekly calls or progress updates, reinforces your commitment to their success. Tools like monthly photo or video submissions allow remote oversight, ensuring that properties remain in excellent condition. This consistent interaction fosters accountability and alignment with your goals.
Focusing on Core Standards
A visually appealing property doesn’t require complex strategies—just a commitment to key maintenance practices. Regularly remind managers that essential tasks, like mowing grass, removing debris, and edging walkways, are non-negotiable. By setting and reinforcing clear standards, you establish a baseline for success that can transform a property’s appearance.
Encouraging Excellence Through Challenges
Motivating managers to surpass expectations can be as simple as introducing friendly challenges. Position your property as the community’s benchmark and offer incentives, like gift cards or bonuses, for exceptional performance. When managers feel appreciated and part of a larger mission, they’re more likely to embrace their role enthusiastically. Creating a sense of pride in their work can lead to remarkable outcomes.
Retaining Top Talent
Outstanding managers are invaluable, but they’re also human. Acknowledge their strengths while accommodating areas where they may lack confidence or expertise. For example, if a manager is uncomfortable with legal processes like evictions, consider outsourcing that task. By allowing them to focus on what they excel at, you reduce the risk of burnout and keep them engaged long-term.
Final Thoughts
Exceptional managers aren’t just employees—they’re pivotal to a property’s success. By identifying their potential, providing the right support, and creating an environment where they can excel, you can cultivate a team that turns ordinary properties into standout investments. The effort you invest in nurturing great managers will pay dividends when it’s time to refinance, sell, or simply enjoy the rewards of a well-run operation.