Next month, we will be bringing out one of the most important products we have ever produced. It’s a manager training course and empowerment program called the Certified Community Manager Program. We developed this for our own use (we have over 70 managers of our own that we are continually replacing and training) but are going to make it available to everyone for the low price of $299. Here’s how it works. The manager takes an 8-hour course based on 8 modules of the key points they need to learn to be effective. After each module, there is a test. It is very similar to a defensive driving course – it is all done on-line. Once the manager passes the course, they receive a certificate that they are now a Certified Community Manager, and a pin that they can wear that says CCM. They then go into a continual learning and empowerment program which includes a monthly question & answer show, a manager only forum, a monthly newsletter, access to continually refined leases and notices, and special announcements and events designed to keep their education and morale at a high level. This is the exact same program our managers will all be taking. The cost for the continuing education is only $20 per month, and you can cancel whenever you want (but you’d be crazy if you did). Our hope is that we can improve our manager training at a fraction of the current cost we pay (employee time, hotel room, airfare, rental car, etc.). If you are interested in having your manager participate, you will be receiving announcements in the near future. The roll-out date is anticipated to be mid-November. With the manager being responsible for so many important factors in the park performance, can you afford not to have them trained and re-trained to the highest level? We think not, and that’s why we developed this course and continuing education program.
